questions

Please follow the steps below to create your customer account :


  • Click on "account", on the right of the menu

  • Click on "create your account"

  • Enter your email address, your name (first name, last name) and your password

  • Read and accept the terms and conditions and the privacy policy

  • Click on "sign up"


Your account is now created and you will receive an account creation confirmation email.

You can change your personal information at any time from your account. To do so, please follow the steps below :


  • click on"account" on the right of the menu

  • click on the "edit" button under "information"

  • change the information

  • click on "save".


You can change your last name, first name, email, phone number and billing address.


In order to change or reset your password, please follow the procedure below :


  • Click on "account" on the right of the menu

  • Click on "reset password"


You will receive an email with reset instructions.


In order to delete your customer account, please write to us at :  contact


Please note "delete my customer account" in the "subject" field. Your request will be processed within 48 hours.


The Grangettes Switzerland newsletter gives you access to exclusive information :


  • Unique offers

  • Latest blog articles (reviews, guides, interviews, news)

  • In-depth explanations on products, recipes, values, etc.


To subscribe, simply click on "account" from the menu, then on "subscribe to the newsletter". You can unsubscribe from the newsletter at any time; either from the same place, or by clicking on "unsubscribe" at the bottom of any newsletter you receive from us.


The complete list of ingredients and active ingredients is mentioned in the information for each product. Just click on the product you are interested in from the home page -  store


We pay great attention to the composition of formulas. Any ingredient that does not meet our criteria is excluded from our recipes.


List of excluded components :

 

  • phenoxyethanol

  • parabens

  • silicones

  • PEGs (polyethylene glycol)

  • irritants

  • allergens

  • comedogenic ingredients

  • petroleum derivatives

  • endocrine disruptors

  • pollutants

  • animal (non-vegan) products


Thus, all Grangettes Switzerland products :


  • Have the highest rating on all cosmetic evaluation platforms : Yuka, Clean Beauty, Inci Beauty, EWG, FRC

  • Are suitable for children

  • Are suitable for pregnant women (except for the eye gel, which contains caffeine)


Our products have received the following label :


  • PETA Vegan & Cruelty free

 


All our products, with the exception of the eye gel (which contains caffeine), are perfectly suitable for children and pregnant women, as we actively work to exclude any controversial ingredients.


Our products are 100% vegan and without animal testing. We certify this with the PETA Vegan & Cruelty Free label.


The ingredients selected for our products are non-comedogenic. This means that they do not cause excessive accumulation of sebum in the pores of the skin, which causes what are commonly known as "blackheads".


Our products are subjected to several tests, performed on humans or in-vitro by an independent laboratory :


  • Dermatological tests

  • Eye tests

  • Efficacy tests


We have chosen to produce small quantities frequently, in order to guarantee maximum freshness of the products, but also to be able to guarantee 100% clean recipes according to our commitments and the latest published scientific studies.


All our products have a PAO (Period After Opening), ranging from 9 to 18 months. This information can be found on the back of the boxes and bottles. In order to remind you when your product is about to expire, we suggest that you write down the opening date on the bottom of the bottle or use a smartphone app (e.g. beautycase), which allows you to record the opening date of the product and receive alerts.


Our products are tested in the laboratory to ensure their optimal preservation, by exposing them over a long period of time :


  • To light

  • To different atmospheric pressures

  • To high temperatures

  • To bacteria


The glass and aluminum bottles used for our products offer the best protection available. These materials prevent oxidation in the most optimal way : light, temperature, oxygen. Thus,  products keep their freshness and properties throughout their shelf life.


We use the following recyclable materials for our packaging :


  • Glass bottles

  • Aluminium bottles

  • Cardboard boxes and cases

  • Polypropylene (PP) or polyethylene (PE) pumps and caps


For more information, please consult the following page "recycling"


All our materials are recyclable. Pumps / caps can be unscrewed and recycled separately from glass / aluminum bottles and cardboard boxes.


If possible, our packaging comes from Swiss companies. In the absence of Swiss suppliers, we favour quality and geographical proximity :


  • Aluminium bottles : Switzerland

  • Glass bottles: Italy

  • Cardboard boxes: Switzerland

  • Polyethylene (PE) and  Polypropylene (PP) pumps : Italy 


To place an order, please follow the steps below:


  • From the home page (store), add the items you wish to purchase to your cart

  • Once you have made your selection, click on the basket, on the right of the menu

  • Click on "view cart" to see everything you have added or on "checkout" to go directly to the selection of the delivery address, then to the payment

  • Once the delivery address is entered, please choose the delivery method and the payment method, then click on pay now

  • As soon as the payment is made, your order is placed


As soon as your order is placed you will receive a confirmation email.


As soon as your order is paid for and confirmed, you will receive an order confirmation by email.


Once our logistics team has received your order, processed it and shipped it, you will receive a shipping confirmation email, which will contain the shipment tracking code.

To change the delivery address or cancel your order, please contact us:


  • By filling out the contact

  • By phone : (+41) 22.880.00.07


As orders are processed very quickly by our logistics team, please contact us as soon as possible.


If you have already received the shipping confirmation email, it means that your order has already been handed over to the carrier and that it will unfortunately be impossible to change the address or cancel the order. You can still receive a refund by filling out the following form: return form.


Purchase orders and invoices can be downloaded from the customer account. Please click on the "account" button on the right of the menu, then "orders" or "invoices". You have the option to repeat an order already made from the "orders" interface.


Switzerland

methodpricedelivery timefree from
swiss post
5.90 chf
24h-48h
2 produts purchased


France

methodpricedelivery timefree from
colissimo
4.90 eur
48h-72h
2 produts purchased


European Union (excluding France) and french overseas

methodpricedelivery timefree from
colissimo
9.90 eur
48h-72h
2 produts purchased

Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden


World

methodpricedelivery timefree from
colissimo
25 eur
3 to 7 days
5 produts purchased


The times mentioned above are for reference purposes only. As delivery is carried out by an external provider, Grangettes Switzerland cannot be held liable for delays in delivery.


Grangettes Switzerland offers discounts based on the total value of your basket according to the following rules:


Switzerland, France, European Union, french overseas

Treshold for discount:
Discount % on total including VAT
From 3 products purchased- 5%
From 4 products purchased
-7.5%
From 5 products purchased
-10%


World

Treshold for discount:
Discount % on total including VAT
From 4 products purchased
- 5%
From 5 products purchased
-7.5%
From 6 products purchased
-10%

Grangettes Switzerland can deliver anywhere in the world. Deliveries in Switzerland, the European Union and French Overseas Terrorities are not subject to any customs restrictions. Other countries may be subject to them.


Deliveries to Switzerland and the European Union are not subject to customs duties. For all other countries, customs fees may apply according to the specific regulations of the destination country.


If charges apply, they will be levied by the customs authorities of the destination country and will be charged to the customer. For more information, please contact the customs office of the country of destination of the shipment.


We only use two package sizes :

  • 22cm x 15cm x 15cm

  • 20cm x 30cm x 15cm


These package sizes fit most standard mailboxes. If your order is large, several packages can be sent to you. If your mailbox is too small, or if you are not present, delivery notification will be issued to you so that you collect your parcel from the post office, or delivery can be attempted again later.


When your order is shipped, you will receive a confirmation email, which mentions the carrier's tracking number for the package. In order to track your shipment, click on the tracking number in the shipment confirmation email you receive, or use this code directly on the website of the carrier you have selected.


You will be able to follow your order in real time.

 


If the status mentions that the order is delivered, but the package has not arrived, please contact us:


  • By filling out the contact

  • By phone: (+41).22.880.00.07


A member of the Grangettes Switzerland team will contact you shortly.


  If the status given is "return to sender", it may mean that:


  • The delivery address is incorrect

  • The package was damaged during transport


By filling out the "contact us" form


  • By filling out the form : contact

  • By phone: (+41).22.880.00.07


 A member of the Grangettes Switzerland team will contact you shortly.


If you are not satisfied with a product, you have the option to return it within 20 calendar days from the day you receive the order. You will get a full refund within 15 days from the day we receive the returned goods. To do this, simply contact us by filling out the form: contact


Once the form is complete, you will receive a return form by email, which you will have to insert in the parcel that you will return to us. The cost of the return is at your expense.

We do not offer exchanges.


We offer a platform for people who would like to be independent ambassadors for Grangettes Switzerland. This allows you to generate an income, based on your turnover, from the first month of activity.


If you are interested, please contact us :


  • By filling out the contact

  • By phone: (+41).22.880.00.07


A member of the Grangettes Switzerland team will contact you shortly.


If you wish to become a reseller of the Grangettes Switzerland brand, please contact us :



A member of the Grangettes Switzerland team will contact you shortly.


If you have any questions about our privacy or data protection policy, please contact us by filling out the contact .


A member of the Grangettes Switzerland team will contact you shortly.


If you have any questions about our privacy or data protection policy, please contact us by filling out the contact .


A member of the Grangettes Switzerland team will contact you shortly.


If you are a media organization and would like to suggest a partnership, please contact us by filling out the contact .


A member of the Grangettes Switzerland team will contact you shortly.